Cancellation Policy

We understand that circumstances may sometimes necessitate the cancellation of an order, and at Galaxy23, we strive to make the process as seamless and convenient as possible for our valued customers. Our Cancellation Policy is designed to provide clarity and guidance on how to cancel an order placed on our platform:

Order Cancellation Window:

We offer a cancellation window of [number] hours from the time of order placement. During this period, customers may cancel their orders provided they have not yet been processed or shipped. Orders that have already entered the processing or shipping phase are no longer eligible for cancellation.

Cancellation Process:

To initiate a cancellation, customers can easily access their Galaxy23 account and navigate to their order history. From there, they can select the specific order they wish to cancel and follow the prompts to submit their cancellation request. Our user-friendly interface ensures a hassle-free cancellation process.

Refund Policy:

Upon successful cancellation within the designated window, customers can expect a prompt refund to the original payment method used for the purchase. Depending on the financial institution, refunds typically take [number] business days to process and reflect in the customer's account.

Exceptions to Cancellation:

Certain products or orders may be exempt from cancellation, particularly those that are customized or made-to-order. Additionally, sellers on our platform may have their own cancellation policies in place, which supersede the Galaxy23 Cancellation Policy. Customers are encouraged to review the terms and conditions set forth by the seller before placing an order.

Contact Us:

Should customers encounter any difficulties or have inquiries regarding the cancellation process, our dedicated customer support team is readily available to provide assistance. Customers can reach out to us at [Contact Email] for prompt and personalized support.

Changes to the Cancellation Policy:

Galaxy23 reserves the right to update or modify the Cancellation Policy as deemed necessary. Any revisions to the policy will be communicated transparently on our website, and continued use of our platform constitutes acceptance of the updated terms.

At Galaxy23, we are committed to ensuring a positive and fulfilling shopping experience for our customers. Our Cancellation Policy is a reflection of our dedication to transparency, convenience, and customer satisfaction.